騙子!!! - Home Luxury Apartment/Apartment K/Booking.com
I reserved a room thru booking.com with the rate EUR79.9 (Home Luxury Apartment, Iceland). Due to change of itinerary, i’ ve cancelled my booking in Jan 2013.
I was shocked when i was checking my credit card bill in Apr 2013. i found that Home Luxury have charged me ISK13437 (HKD893.59) on 9 Apr 2013. i immediately contacted them to see what happened.
Booking.com has said that they have informed Home Luxury on 9 Jan 2013 that my booking has been cancelled.
Home Luxury has claimed that they have never received any cancellation from booking.com until i contacted her then she knew that my booking has been cancelled.
Obviously both parties are avoiding the responsibilities!
On 19 Apr 2013 Home Luxury has refunded me ISK12593 (HKD821.26). so i have lost ISK844 (HKD72.33) for NOTHING!!!
Home Luxury argued that they are doing it according to the exchange rate since my booking was sucured by EUR79.9. However this is an exceptional case. I have cancelled my booking alot in adv. I found no reason why they still charged my credit card. There’s nothing to do with the excharge rate. Simply they didn’t refund me the FULL amount. I am very disappointed. Surprised how they CHEAT tourists money by such method! It’s frustrated that i have to write so many emails for something that i didn’t use. Wasting all my time & energy!
For the whole process, booking.com is NOT helpful at all. She only gives u formal replies with their standard Q&A. At the end, they simply don’t reply your emails anymore!!! This is how they treat customers! Even they have stated that they never charge your credit card, actually they have very tiny words saying credit card could be charged depending on the individual accommodation policy. Be aware!!!
Also i found that Home Luxury is the same as Apartment K. They are using different names to cheat tourists!
Please think carefully before you really reserve a room with this cheater as well as booking.com!